Terms and Conditions
We reserve the right to amend these Terms and Conditions from time to time without notice and at our sole discretion. As such, it is your responsibility to review these stated Terms and Conditions at regular intervals.
We reserve the right to amend, modify, discontinue or suspend all or part of this site and may restrict your access to all or part of ‘the site’ at any time without notice or liability.
This site is intended to be used and accessed only by individuals of legal drinking age in their country of residence or in the country from which you are accessing ‘the site’.
The prices payable for the products that you order are clearly set out on the web site. If by mistake, we have under-priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and the location.
If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible.
3. Age Restriction
We will not sell to anyone who is not 18 years of age or over, as the law requires.
By placing an order you confirm that you are at least 18 years old.
If you are buying a product/s as a gift – the recipient must also be over 18 years old.
If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID.
If the person receiving the order is unable to produce appropriate ID, unfortunately, our couriers will be unable to leave the products.
4. Product Information
We endeavor to advertise our products accurately. However, we cannot guarantee the accuracy of information provided on our website about Products, such as photographs, images and descriptions of the Products. Vintage years specified for wines and spirits cannot be guaranteed, as due to the very nature of these products they are of limited supply for any vintage year. We constantly update the website with the correct vintage years as and when stocks of older vintages are exhausted.
5. Governing Law
Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom.
We take steps to protect your privacy and comply with all applicable UK data protection legislation in place at the time of your use of ‘the site’ in respect of any personal information relating to you gathered by us.
7. Identity Verification
To ensure that your credit, debit or charge card is not being used without your consent and you are over the age of 18, we will validate name, address and other personal information supplied by you during the order process against appropriate third-party databases. By accepting these Terms and Conditions, you consent to such checks being made.
In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
8. Returns policy
We aspire for providing our customer with a 100% satisfaction and try to ensure that all products delivered to the customers are in perfect condition. You have the right to cancel your order at any time without being charged for the goods ordered within 14 days of purchasing (This does not include the products that are mentioned as nonreturnable.).
If you have received your order and are unhappy with any of the products ordered, we will happily refund your money or exchange the products provided that you inform us of your intention to return the products within 14 days from the date of your order being delivered. However, we will only reimburse the cost of returning items where they were delivered in error or the items were damaged or defective.*
Any products must be returned to us in good condition in which they were received and in the original packaging. All refunds will be paid within 15 days of receiving the returned product(s).
Please note that not all of the items for sale at Westbournewines are new. Product images on the website are intended for illustrative purposes only and may not be exact representation/image of the item in stock, particularly for antique and/or discontinued products, which may not be in 100% perfect condition. Please also be aware that batch numbers, vintages, and bottling dates may be subject to change. If this happens, we will do our best to inform you before the item is shipped.
If an item is delivered in a faulty or damaged condition, you have a 30-day right to return the product which begins from the date of ordering.
The customer is responsible for the cost of returning products to us unless the items being returned were delivered in error or the items were damaged or defective. The customer is also responsible for ensuring all returns as we might claim against you should damages be sustained.
Please return all items to the following address:
99 Poole Rd, Bournemouth
BH4 9BB, UK
For all returns, please follow the following instructions to ensure that products are received in perfect condition and your returns can be processed quickly:
- Return a copy of your invoice to us with the items that you are returning highlighted. Please note the quantity and reason(s) for return against each item on your invoice.
- Please ensure to pack and seal your return securely in the original packaging to prevent possible damage while in transit and include the completed invoice or returns form
- Fix your return shipping label to the packaging. Make sure no other address labels are shown.
7. Damaged goods and parcels
If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to us.
We aspire to provide 100% satisfaction to our customers, if you feel like the goods you received were damaged/faulty please contact us right away. We will aim to resolve any issue with a faulty item as quickly as possible but we require the customer to inform us about the item as soon as possible.
In the very unlikely event of any damage please contact us. Please include as much information as possible. We may also require photographs of any damage including all the packaging for insurance purposes.
- Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the seal intact on the damaged or broken bottle.
- Please retain the original packaging including all of the items with you until instructed by us.
7. Customer Services
If you have any order related queries, please email us at [email protected]
For general queries. Most inquiries are responded to within 5 hours. We aim to respond to all inquiries within 24 hours.